FAQ

How much is shipping?

Shipping is $3 flat rate in the U.S. (Free shipping on all U.S. orders $50 and over.)

International shipments will be charged a $12 USD flat rate.

How long does shipping take?

Domestic orders are shipped with USPS 1-5 day shipping. International orders may fluctuate depending on destination but usually arrive within 7-14 days.

Do you ship internationally?

Yes, we ship internationally. However, we charge a $12 USD flat rate for international shipments.

Can a bracelet be customized into a different size?

Yes, we would be glad to accommodate your customization. You can make a customization request in the “Order Notes” section of your order and we will try our best to fulfill your modifications. Most of our bracelets measure 6″ long and have a 1″ extension chain to allow for adjustment. Not all items can be customized.

Do all Vaeana bracelets come with a logo charm?

Yes, every bracelet ordered comes with a custom Vaeana logo charm attached.

What is your return and refund policy?

Since each jewelry piece is handmade and made to order, we do not accept returns or issue refunds. However, we may be able to exchange items or issue store credit. For more assistance regarding this matter, please email info@vaeana.com.

Do you offer wholesale?

Yes! Interested in stocking Vaeana in your store? Please email info@vaeana.com for more information on how to become a Vaeana retailer.